How to Make a Referral

There are several ways to refer an older adult to the Office of Aging for services:
  • By phone: Please call 717-299-7979 between 8:30 a.m. and 5 p.m. Monday through Friday. Have as much of the following information available as possible:
    • The older adult’s name, date of birth, home address, address where he or she is currently living (if different), phone number, Social Security number (or last 4 digits), name of the family doctor, and medical diagnoses (such as diabetes, high blood pressure), and the type of help that is needed (such as help with bathing, laundry, meal preparation, etc.) Also include the name(s) of family, friends, or others who can be contacted for additional information if needed.
  • By fax: Complete as much of the Referral Form  as possible. Fax it to 717-293-7234.
  • By email: Complete as much of the Referral Form as possible and send it as an attachment to the following email. Or include the information listed above in the By Phone section in the body of your email.
  • By mail: Complete as much of the Referral Form as possible, or mail the information listed above in the By Phone section to:
Lancaster County Office of Aging
150 North Queen Street, suite 415
  Attn: Information & Referral
Lancaster, PA 17603

PLEASE NOTE THAT IF YOU NEED TO REPORT CONCERNS ABOUT ABUSE, NEGLECT, or EXPLOITATION, PLEASE DO SO BY PHONE AT 717-299-7979, 24 HOURS A DAY.